FAQ

Will myequipment be shipped overseas or end up in a landfill?

DMD has a strict zero landfill policy and our R2 certification places restrictions on what items can be shipped overseas. We guarantee that equipment is being disposed of responsibly with the utmost respect for social and environmental health.

What happens to the data on my hard drives or other data storage media?

DMD wipes or destroys all electronic storage media in accordance with NIST 800-88 data destruction guidelines.

Will DMD pay for retired IT equipment?

Yes, if the value of the equipment outweighs the cost of disposal, then we compensate our customers by either making an outright buyout offer or through a revenue share agreement.

Can DMD pick up equipment anywhere in the country?

Yes, through a trusted nationwide network of logistics partners we’re able to safely remove equipment from any location in the continental United States.

Does DMD take residential electronic waste?

No, currently DMD is only able to accept end-of-life IT assets from commercial, government, and educational institutions.

Does DMD provide a disposal service outside of the USA?

While we have partnerships in other countries, we do not directly provide our service outside of the country. However, our disposal specialists can design custom solutions for international projects upon request.

Where should I store my equipment until it is picked up?

Ideally, equipment will be stored inside where it will be kept clean and dry. In order to reduce the cost of logistics it is also helpful to have equipment on the first floor of the building near a loading dock or other type of staging area.

Can DMD provide an inventory list of my equipment?

Yes, our technicians can capture asset tag, serial number, make, and model for each device you send us. Reporting typically takes 30 – 45 days from the time of pickup.

Is a contract required to work with DMD?

While we have contracts in place for many of our ongoing clients, we do not require this. We are happy to work on a per-project basis if that is preferred.

However, a Professional Services Agreement and Non-Disclosure Agreement are both highly recommended when turning your data over to a third party.

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